Investigate the Antecedents of Cognitive Dissonance among Users of Smart Home Applications

Lili Wang; Nadia Binti Mohd Nasir

doi:10.54691/7ycy2j89

Authors

Lili Wang
Nadia Binti Mohd Nasir

DOI:

https://doi.org/10.54691/7ycy2j89

Keywords:

Smart Home Applications; Cognitive Dissonance; Interface Design; Usability.

Abstract

With the rapid development of smart home, smart products are rapidly popularized, and users' dependence on smart home applications continues to increase. However, interface design and usability problems may lead to increased cognitive load of users, resulting in cognitive dissonance in psychological conflicts of users, and affect user experience. Based on the special environment and culture in Anhui Province, China, this study aims to explore the negative factors that trigger cognitive dissonance among users in smart home applications. Taking Mijia APP as an example, data was collected through semi-structured interviews, and the interview questions focused on interface design and usability. Qualitative interviews were conducted to investigate the specific effects of interface design and usability on user psychological conflict. The results of the interview reveal that the inadequacy of interface design and usability problems are important antecedents of cognitive dissonance. Based on the research results, it provides empirical reference for the improvement of smart home applications, aiming at reducing cognitive dissonance and improving user experience and satisfaction.

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